We’ve gathered answers to some of our most common questions below. If you don’t see what you’re looking for, we’re always happy to help—just reach out.
Lead times vary by manufacturer and by product. Most custom furniture typically takes 8–12 weeks, though some pieces may arrive sooner or take longer. Your design consultant will confirm timing at the time of order.
Yes. A 70% deposit is required to begin production on all special and custom orders. This allows us to submit your order promptly and secure your selected materials. Your consultant will review all payment details with you before your order is finalized.
Once an order has been submitted to the manufacturer, changes may not be possible. If you need to adjust something, please contact us as soon as possible and we’ll do our best to assist.
After your deposit is received, your order is sent to the manufacturer and production begins. Depending on where your order is in the production queue, cancellation may not be possible. If we are able to successfully cancel your order, your deposit may be used toward a new selection.
We offer a curated mix of in-stock showroom pieces, warehouse finds, and made-to-order furniture. Availability varies by collection and season, and our team can help you identify the best option for your timeline.
Each manufacturer operates differently, with varying production schedules, materials, and levels of customization. Custom finishes, fabrics, and sizing may also affect timing.
Absolutely. Our team will contact you once your order arrives or is ready to be scheduled for delivery or pickup.
Yes. While lead times are estimates, we’ll always provide the most accurate timeframe available at the time of purchase and keep you informed of any updates along the way.
Yes. We offer professional delivery for purchases made through Blufish Home, with careful handling from start to finish. For a closer look at how our process works, you can explore our delivery experience [here].
Yes. Our delivery service includes careful placement of furniture in your home. For larger installations or full-home deliveries, our team will ensure everything is handled with care and attention to detail.
We’ll contact you as soon as your order arrives and is ready to be scheduled. Our team will work with you to arrange a delivery date that fits your availability.
We recommend ensuring clear access to the delivery area, including doorways, hallways, staircases, and elevators if applicable. Our team will review any special access needs with you ahead of time to help ensure a smooth delivery.
Delivery availability may vary based on location. Please contact us to confirm service to your area and any associated delivery fees.
In some cases, we may be able to arrange short-term holding of your order. Storage options and fees vary, and your design consultant can review available solutions based on your timeline.
Please be sure to measure doorways, stairwells, and access points prior to delivery. If an item cannot be safely delivered due to space limitations, our team will discuss next steps with you.
At this time, removal of existing furniture is not included with delivery. If you’re looking for a responsible way to pass along pieces you no longer need, we’ve shared a list of furniture donation resources on our Resources page, available [here].
If you need to adjust your delivery date, please contact us as soon as possible. We’ll do our best to accommodate changes based on availability.
All sales are final, and refunds are not issued. We’re always happy to answer questions and review details with you prior to purchase to help ensure your selection is the right fit.
Because custom and special-order items are made specifically for you, these purchases are not returnable. If an order has not yet begun production, it may be canceled or reselected for store credit or toward another item.
Returns are limited to eligible accessories only. Accessories may be returned within 7 days of purchase for store credit, provided the item is in original condition and accompanied by the original receipt.
In-stock, non-custom items that are canceled prior to delivery are subject to a 20% restocking fee. Any applicable fees will be reviewed with you at the time of cancellation.
Eligible accessories must be in original condition and accompanied by the original receipt in order to qualify for store credit. Items that show signs of use or damage may not be accepted.
Exchanges and reselections are handled on a case-by-case basis. Custom and special-order items may be canceled or reselected only if production has not yet begun, and any approved return or cancellation is issued as store credit rather than a refund.
Care recommendations vary by material and manufacturer. To make things easy, we’ve gathered detailed care and maintenance guides for many of the products we carry on our Resources page, including upholstery, outdoor materials, and specific brands.
We provide brand- and material-specific care information on our Resources page, including guides for Brown Jordan, Polywood, Chilewich, teak, ipe, and upholstery fabrics. If you don’t see what you’re looking for, our team is always happy to help.
Yes. Many of the outdoor collections we offer are designed to withstand sun, moisture, and changing temperatures. That said, regular cleaning and seasonal care will help extend the life and appearance of your furniture.
Upholstery care depends on the fabric type and manufacturer guidelines. We recommend following the specific cleaning and maintenance instructions provided on our Resources page for upholstery fabrics, and avoiding harsh chemicals or abrasive cleaning methods.
Natural woods such as teak and ipe are highly durable and well-suited for outdoor use. Over time, they will develop a natural patina if left untreated. If you prefer to maintain their original tone, we outline recommended cleaning and care techniques on our Resources page.
Using protective covers and storing cushions during severe weather or off-season months can help preserve finishes and fabrics. Specific recommendations vary by material and brand and can be found on our Resources page.
Absolutely. Our design consultants are happy to guide you through material options based on your space, climate, and how you plan to use your furniture—whether you’re prioritizing durability, low maintenance, or a particular look and feel.
Showroom samples are floor models that have been used for display in our showroom. These pieces are offered at special pricing and are a great way to take home beautifully designed furniture at a reduced cost.
Yes. Showroom samples are sold as-is and final sale. We’re always happy to review the condition of a piece with you prior to purchase so you know exactly what to expect.
Warehouse finds are select items available for immediate purchase that may include discontinued styles, overstock, or one-of-a-kind pieces. Like showroom samples, they are offered at special pricing and availability is limited.
Because these items are offered at reduced pricing, all sales are final and they are not eligible for return or exchange. We encourage you to view items in person and ask any questions before purchasing.
Manufacturer warranties vary by brand and product. Our team can review any applicable warranty information with you at the time of purchase.
In many cases, yes. If you love a showroom piece but would prefer a different size, finish, or fabric, our design consultants can help you explore custom options based on availability from the manufacturer.
Our selection changes regularly as we refresh our showroom and make room for new collections. We recommend visiting often or subscribing to our email list to stay informed about new arrivals and special events.
Yes. At Blufish Home, our design consultants offer personalized design services focused on furnishings and styling, including furniture, accessories, floor coverings, and guidance on wall coverings and finishes. Whether you’re refreshing a room or furnishing an entire home, we’re here to help bring your vision together.
Yes. We offer an in-home design consultation for $100, which allows our team to assess your space, understand your needs, and provide tailored recommendations. This fee is applied toward any subsequent purchase, should you move forward with an order.
For projects that extend beyond furnishings—such as structural changes, architectural planning, or full-scale remodels and new builds—we partner with our licensed interior designers at Studio Blu Interiors. Their team specializes in comprehensive design services and project management that go beyond furniture and décor.
Blufish Home focuses on furnishings, accessories, floor coverings, and design guidance for styling and completing spaces. Studio Blu Interiors is our dedicated interior design studio, staffed by licensed professionals who handle full-scope projects including renovations, new construction, and large-scale design initiatives.
Yes. We offer a trade program for interior designers and industry professionals. Program details, benefits, and eligibility requirements are available upon request, and our team will be happy to walk you through the application process.
Getting started is easy. You can visit us in store, contact us through our website, or schedule an in-home consultation. If your project involves furnishings and styling, our Blufish Home consultants will guide you. If your project requires architectural planning, renovations, or a full-scale build, we’ll connect you with our designers at Studio Blu Interiors.
Absolutely. Blufish Home regularly supports full-home furnishing projects, coordinating furniture, accessories, floor coverings, and finishing details to create a cohesive, well-designed result. For projects that require more extensive design services beyond furnishings, we collaborate with Studio Blu Interiors to ensure a seamless experience.
Yes. We offer design support for outdoor living spaces, helping you select furnishings, materials, and finishes that are both beautiful and well-suited to your environment, climate, and lifestyle.
Trade pricing and design-related purchases may differ from in-store promotions or public sales. Your consultant will review any applicable pricing, programs, or exclusions with you in advance so everything is clear before you move forward.
Of course. You’re always welcome to shop with us directly. While our design services are available as a resource, they are never required.
If you didn’t find what you were looking for, we’re always happy to help—just reach out.
A curated selection of Polywood outdoor designs, available without extended lead times. From dining to deep seating and swing styles, each piece is chosen for its durability, comfort, and timeless coastal appeal. Visit us in store to explore current availability.
Tell us a little about your space and what you’re planning — our design team will follow up to schedule a personalized consultation.
Tell us a little about your space and what you’re planning — our design team will follow up to schedule a personalized consultation.
Customer Service
Angie is a vital part of our office team, serving as a key point of connection between our clients and our design process. With a warm, attentive approach and a strong commitment to service, she supports clients with everything from day-to-day questions to warranty and repair claims. Her ability to communicate clearly and resolve issues thoughtfully helps create a seamless, positive experience from start to finish. Friendly, responsive, and highly organized, Angie plays an essential role in ensuring every client feels supported long after delivery.
Angie is a key member of our office team, providing responsive support throughout the design process, including warranty and repair claims. Her friendly, detail-driven approach helps ensure every client feels informed, cared for, and confident from start to finish.
Purchasing Coordinator
Nicole is an integral part of our office team, supporting each project through careful coordination and thoughtful organization. With a strong understanding of purchasing, timelines, and vendor relationships, she ensures every order is handled with accuracy and care. Her detail-driven approach helps keep projects running smoothly behind the scenes. Reliable, proactive, and highly organized, Nicole plays a key role in bringing each design plan to life.
Nicole is a key member of our office team, helping manage purchasing and timelines with accuracy and care. Her organized, detail-focused approach keeps projects running smoothly from order to delivery.
Office Manager, Purchasing Coordinator
Kelsey is a key part of our office team, keeping projects moving seamlessly from planning to delivery. With a sharp eye for detail and a deep understanding of purchasing and logistics, she ensures every order is placed accurately and arrives exactly when it should. Her behind-the-scenes coordination supports the entire design process, helping both clients and designers enjoy a smooth, organized experience. Thoughtful, dependable, and always one step ahead, Kelsey plays an essential role in bringing each project to life.
Kelsey is a key part of our office team, keeping projects moving smoothly from order to delivery. With a sharp eye for detail and a strong understanding of purchasing and logistics, she helps ensure every project stays organized, accurate, and on schedule.
Design Consultant
Lois is known for creating spaces that feel both beautiful and livable. With a thoughtful approach to layout, color, and materials, she guides clients through every step of the design process. Her work balances style with function, ensuring each space reflects the way it’s meant to be lived in. Whether selecting a single piece or shaping an entire room, Lois brings clarity, creativity, and care to every project.
Design Consultant, Brand Marketing Lead
Kevin brings a refined, lifestyle-driven approach to design, guiding everything from individual pieces to full-home concepts. He’s known for creating cohesive, livable spaces that balance beauty with durability, flow, and everyday function. Alongside his client work, Kevin helps shape the Blufish brand experience, ensuring a consistent and meaningful visual story across every touchpoint. A graduate of the University of Mary Washington in art and art history, his work blends classic foundations with modern detail—always designed for how you truly live.
Kevin designs cohesive, livable spaces that balance beauty, durability, and everyday life. A University of Mary Washington art and art history graduate, he also helps shape the Blufish brand experience through thoughtful visual storytelling.
Store Manager
Lisa leads Blufish Home with a hands-on approach that blends thoughtful management with a deep passion for design. In addition to overseeing day-to-day operations, she works closely with clients to create spaces that feel cohesive, personal, and beautifully livable. Her ability to balance big-picture vision with fine detail ensures both the showroom and each project reflect the brand’s signature style. Organized, creative, and client-focused, Lisa plays a central role in shaping the experience at Blufish Home.
Lisa leads Blufish Home while also working directly with clients on thoughtful, well-designed spaces. Her blend of creative vision and strong leadership helps ensure every project and every visit feels seamless and inspired.